Covid-19 Information
Protecting NZ
We care for NZ and will be doing our share of keeping us all safe.
We will continue to comply with the government requirements.
From 7th October we moved back into Level 1. This means life goes back to normal, however, we do ask that customers continue to use the tracing app or sign in, it is important we all trace our movements so should any further cases in the community appear, the Government can quickly sort them. We want the freedom of Level 1 to continue but everyone must play their part.
For Customers
Alert Level 2.5 (Here in Auckland)
Auckland is now in Level 2.5.
We are open for business and able to trade. You are welcome to come into our shop, but please use the Covid tracing app or sign our register when entering our store. We are limited to 3 people in the chiller at any one time, please be patient if we ask you to wait before entering.
We are still happy to supply contactless, so please advise us if you are on your way in to collect product so we can leave it out for you. Phone 021 927 937 OR 918 5330
PLEASE NOTE WE WILL CONTINUE TO ASK FOR PRE-ORDERS - WE DO NOT WISH TO CARRY TOO MUCH STOCK.
For Growers and Suppliers
Alert Level 2.5 (Here in Auckland)
We are continuing to operate in order to serve our customers both in Auckland (who can continue to operate in a contactless way), and throughout New Zealand.
As per level 3 you will be permitted onto site to deliver. Please scan our Covid19 tracer app or sign in our register on entering our building, you will need to do this on entering both UFG site and our site.
UFG will be open for deliveries the day before each auction up until 11pm.
Once you have logged in, if you have a key to our premises, please make your delivery as usual. If you usually leave product in the UFG chiller, please ensure this is clearly labeled for Fresh Cut Flowers.
If you usually deliver goods during the day time, please text me on 021 123 3104 to let me know when you are on way or arriving and we will organise to have a trolley and buckets ready for contactless delivery.
For Customers
Alert Level 3 (Here in Auckland)
Under alert level 3 you are not able to visit our store. All processes will be contactless and you will be unable to enter the building.
We will continue operating for you:
- We will be taking your orders as usual by web order form, email and phone.
- Pickup orders must be collected outside our premises - please call to let us know you are coming
- Delivery by Couriers will be made on a contactless basis
- For those who pay at collection, payments are also to be made in a contactless way, either by your bank transfer or providing your credit card details
While we are in this uncertain time we will be limiting our stock holding so please utilise the pre-order sheets so that we can meet your requirements.
For Growers and Suppliers
Alert Level 3 (Here in Auckland)
We are continuing to operate in order to serve our customers both in Auckland (who can continue to operate in a contactless way), and throughout New Zealand.
We will continue to support you as best we can. Our orders may be a bit later as we respond to demand.
The main change will be around delivery. While you (or your courier) will be permitted on site to deliver, this needs to be recorded in the visitor logs with all information completed.
UFG will be open for deliveries the day before each auction up until 11pm.
All growers/deliverers will be required to sign in the log book at the back UFG entrance.
This is to keep a log of who is entering the site in case there is a Covid19 transmission, the log book will help the government with tracing.
Once you have logged in, if you have a key to our premises, please make your delivery as usual. If you usually leave product in the UFG chiller, please ensure this is clearly labeled for Fresh Cut Flowers.
If you usually deliver goods during the day time, please text me on 021 123 3104 to let me know when you are on way or arriving and we will organise to have a trolley and buckets ready for contactless delivery.
We have had reassurances from UFG that trolleys will be disinfected after use and buckets will also be cleaned before going out to growers.
Please note toilets will not be open within the building - we have been advised that they are for the use of staff only. Kitchen facilities will also not be open and Cafe 500 will not be trading in Level 3.